This is a 12-month hybrid internship opportunity with Sage, a leading FTSE 100 technology company, based in Midrand, Johannesburg. Starting on 1 August 2025, the programme is designed for dynamic graduates to gain hands-on experience in a professional customer experience environment. Key responsibilities include telephonic customer engagement, resolving issues, updating internal systems, and educating users. Ideal candidates will have a Matric certificate (a degree is advantageous), excellent communication skills, basic computer literacy, and an understanding of Accounting, Payroll, or HR environments. The application process involves an online application, a gamified assessment, a video interview, and an assessment centre for shortlisted candidates.
Location: Midrand, Johannesburg, Gauteng, South Africa
Duration: 12 months (starting 1 August 2025)
Work Arrangement: Hybrid (3 days per week in the office)
Sage, a globally recognised FTSE 100 tech company, is seeking dynamic, customer-oriented graduates for its Intern: Customer Experience programme. This internship offers a rare opportunity to gain real-world experience in customer service while working with cutting-edge technology and seasoned professionals in the industry.
Key Responsibilities
- Telephonic engagement with Sage customers
- Update internal customer systems
- Resolve outstanding issues and guide customers on solutions
- Educate users on IVR systems and customer portals
- Report trends and key findings to Customer Experience leads
Eligibility Criteria
To qualify for the internship, applicants must have:
- Matric (Grade 12)
- A degree or national diploma is an added advantage
- Basic Microsoft Office and computer skills
- Excellent telephonic etiquette and communication skills
- A clear criminal record
- Good understanding of Accounting, Payroll & HR environments
- Strong interpersonal skills and team spirit
- A proactive, motivated attitude and desire to grow
What to Expect from the Application Process
- Apply online with your CV
- Complete a gamified, bias-free assessment via Harver
- Submit a recorded video interview
- Attend an Assessment Centre if shortlisted
- Successful candidates join Sage on 1 August 2025
Sage is committed to diversity and inclusivity. If you need any adjustments to thrive during the application process, contact [email protected].
How to Apply
Apply for Sage Customer Experience Internship
(Note: This placeholder link appears incorrect. Please visit www.sage.com or check Sage’s careers portal for the correct application link.)
#JobOpenings#Jobs